Jeeve Solutions | Collection Statement (General purpose)
To assist us in effectively supporting your practice management, we need to collect personal information about you, your Clinicians, the Medical Practice, and your Patients. By providing personal information to us, you agree that it will be used in accordance with this statement and our Privacy Policy.
The personal information we collect includes names, contact details, qualifications, provider numbers, financial information, appointment data, and health information relating to Medical Practices, Clinicians, and Patients.
We collect this information directly from Medical Practices and Clinicians, and indirectly in relation to Patients through their Medical Practice or Clinician.
Some of the personal information we collect may be sensitive information, including health information about Patients. We handle sensitive information with the highest level of care and in accordance with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We will only collect sensitive information where consent has been given or where we are otherwise permitted to do so by law.
We may disclose your personal information to third parties who assist us in providing our services, including hosting providers, payment processors, analytics platforms, and professional advisers. We take reasonable steps to ensure that these third parties handle your personal information in accordance with applicable privacy laws.
When you connect a third party account to Jeeve, such as your Practice Management Software (PMS) or accounting software (e.g. Xero, MYOB), you authorise Jeeve to access and retrieve data from that service. This data is used for the purposes of reconciliation, analytics, reporting, and fraud detection.
You may revoke this authorisation at any time by disconnecting the third party service from your Jeeve account. Data previously retrieved may be retained in accordance with our data retention practices and applicable legal obligations.
We may use your personal information to send you marketing communications about our products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us.
Jeeve does not send marketing communications directly to Patients.
You have the right to request access to the personal information we hold about you. You may also request that we correct any personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will respond to your request within a reasonable timeframe.
If you have any questions about this Collection Statement or our handling of your personal information, please contact us at:
Email: support@jeeve.com.au
For full details on how we handle personal information, please refer to our Privacy Policy.