Jeeve Privacy Policy

1. About this Privacy Policy

1.1 Selectah Software Pty Ltd ACN 641 317 955 (Jeeve, we, us or our) has implemented this Privacy Policy to provide information about what kinds of Personal Information we may collect or hold, how we collect, hold, use and disclose that Personal Information, choices you have regarding our use of that Personal Information, and your ability to access or correct that Personal Information. If you wish to make a complaint or contact us regarding our Privacy Policy or our handling of your Personal Information, please contact us per paragraph 15.

1.2 This Privacy Policy applies to us and our related entities.

2. Personal Information

2.1 "Personal Information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2.2 If we collect sensitive information about you, we will ask for your consent unless the law otherwise allows us to collect that information.

3. What Personal Information do we collect and hold?

3.1 The types of Personal Information we collect and hold depend on the nature of your interaction with us. Our customers include Medical Practices and Clinicians. Their customers include Clinicians and Patients.

3.2 Jeeve only collects Patient information indirectly from the Patient's Medical Practice or Clinician. Jeeve holds and processes this information on their behalf.

3.3 Personal Information we collect may include:

1. Information about Medical Practices, including practice name, address, contact details, ABN, and financial information;
2. Information about Clinicians, including name, contact details, qualifications, provider numbers, and performance data;
3. Information about Patients, including contact details, health information, appointment history, and transaction data;
4. Information about suppliers and service providers;
5. Information about our employees and contractors;
6. Information about any person who contacts Jeeve directly.

4. How and when do we collect Personal Information?

4.1 We collect Personal Information when you make an enquiry about our products or services.

4.2 We collect Personal Information when you register for or use our products and services.

4.3 We collect Personal Information when you visit our website.

4.4 We collect Personal Information from third party services that you connect to our platform, such as Practice Management Software (PMS) and accounting software.

4.5 When you authorise a connection to a third party service, you grant Jeeve access to retrieve and process data from that service for the purposes of reconciliation, analytics, and fraud detection.

4.6 We may collect Personal Information from publicly available sources.

4.7 We may collect Personal Information from third parties, such as referral partners or marketing service providers.

5. Information collected via our Website and technology

When you visit our website, we may collect certain information automatically, including:

• Google Analytics: We use Google Analytics to collect information about how visitors use our website. This includes information such as pages visited, time spent on pages, and referral sources. Google Analytics uses cookies to collect this information.
• Cookies: We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyse website traffic. You can control cookies through your browser settings.
• Third party content: Our website may include embedded content from third party services, which may collect data about your interaction with that content.

6. How do we use your Personal Information?

We use Personal Information for the following purposes:

• To communicate with you about our products and services;
• To comply with our legal obligations;
• To provide product support and customer service;
• To improve our products and services;
• To detect and prevent fraud;
• For marketing and promotional purposes (subject to your consent where required);
• To perform analytics and generate insights for our customers.

7. When do we disclose your Personal Information?

We may disclose your Personal Information to:

• Our related entities;
• Third parties who provide services to us, such as hosting providers, payment processors, and analytics platforms;
• Professional advisers, including lawyers, accountants, and auditors;
• Law enforcement agencies and government authorities, where required or authorised by law.

8. Interstate and overseas disclosures

Jeeve is a national organisation. Our data is generally stored and processed within Australia. Where we engage third party service providers who may store data outside of Australia, we take reasonable steps to ensure your Personal Information is treated in accordance with Australian privacy laws.

9. Other uses and disclosures

We may also use or disclose your Personal Information where required or authorised by law, or where you have otherwise consented to the use or disclosure.

10. Marketing

Medical Practices and Clinicians who register for our products consent to receiving marketing communications from Jeeve. You may unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us.

Jeeve does NOT market directly to Patients.

11. Storage and security

We take reasonable steps to protect the Personal Information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. We store Personal Information using industry-standard security measures, including encryption, access controls, and regular security assessments.

12. Access and update your Personal Information

You have the right to request access to the Personal Information we hold about you. You may also request that we correct any inaccurate, out-of-date, incomplete, irrelevant or misleading Personal Information. To make a request, please contact us using the details in paragraph 15.

13. Complaints about privacy

If you have a complaint about how we have handled your Personal Information, please contact us at support@jeeve.com.au. We will investigate your complaint and respond to you within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

15. Contact details

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us at:

Email: support@jeeve.com.au